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  1. SureCam
  2. Frequently Asked Questions

Frequently Asked Questions

Platform Support

  • Shutdown Delay Explained
  • FAQs
  • FAQ: What's the difference between an Incident and an Event Video?
  • View/View Pro: Change a User Role
  • Why can't I track my vehicle?
  • Why am I not receiving alerts from my connected camera?
See all 8 articles

Video Retrieval

  • Why is my SD card footage in a different time zone?
  • Why Can't I Find My Video Footage On My SureCam Online Platform?

Installation

  • How do I turn off my audio on my connected camera?
  • How should I mount my dual camera?
  • Why Won't My Device Reconnect After A Hard Reset?
  • Why Do We Have A Panic Button On Our Camera?
  • Why Isn't My Red LED Light Flashing?
  • Why Is My Green LED Light Flashing?
See all 13 articles
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