Skip to main content

Submit a request

SureCam
Frequently Asked Questions

Frequently Asked Questions

Platform Support

View/View Pro: Change a User Role
Why can't I track my vehicle?
Why am I not receiving alerts from my connected camera?
VTS: Why am I receiving so many alerts?
View/View Pro: Why am I receiving so many alerts?

Video Retrieval

Why is my SD card footage in a different time zone?
Why Can't I Find My Video Footage On My SureCam Online Platform?

Installation

How do I turn off my audio on my connected camera?
How should I mount my dual camera?
Why Won't My Device Reconnect After A Hard Reset?
Why Do We Have A Panic Button On Our Camera?
Why Isn't My Red LED Light Flashing?
Why Is My Green LED Light Flashing?

See all 13 articles