Track: Quick Start Guide

Topics Included

1. Creating New Users
2. Enabling Email Notifications for a User
3. Setting up Email Notifications
4. Asset Labeling
5. Creating Alerts 
6. Download the SureCam View / View Pro Mobile App

Creating New Users

1. Sign into track.surecam.com
2. From the left-hand menu, click the "Administration" tab
3. Scroll down and click "Users" (may be in the 'Accounts' folder)
4. Click the "+" in the top right corner
5. Complete the personal details form for the user
6. Click "Next" 
7. Select the User Role 
8. Click "Next"
9. Click "Finish" to create the User

Enabling Email Notifications for a User

1. Go to track.surecam.com
2. Click the Administration tab, which will take you to your administrative settings.
3. Scroll down to the 'Accounts' folder and select Users.
4. Click the User you would like to edit
5. It will prompt you to the notifications section in the right panel. Click the Edit button and select "Email" for alert level priorities that mean the most to you.
6. Click Save. 

Setting up Email Notifications for Alerts

1. Sign into track.surecam.com 
2. From the left-hand menu, click the "Alerts" tab
3. Choose the Alert of interest. The details of the Alert will expand to the right. 
4. Click the vertical ellipsis () in the top right hand corner
5. Click "Edit"
6. Scroll down to the the 'Notify' section, click "Add" to choose from the available users
7. Select the users who would like to receive email notifications
8. Click "Save" to save your changes

Asset Labeling

1. Sign into track.surecam.com
2. From the left-hand menu, click the "Administration" tab
3. Click "Assets"
4. Click the asset / vehicle that you would like to update 
5. Click the Edit ()button in the right menu 
6. Edit the asset name (and any additional asset details you would like to modify)
7. Click "Save" to save your change

Creating Alerts 

1. Sign into track.surecam.com 
2. From the left-hand menu, click the "Alerts" tab
3. Click the "+" button in the top right corner of the second panel
4. Complete the Alert Wizard form for your alert (default settings are listed below)
   • Cost Centre: Default
   • Priority: Classification of the alert on the platform (usually Medium or High)
   • Event Filter: Actor = Vehicle; Action = Your desired alert (Note: SureCam cameras are wired to ignition, not the ODB, so some alerts will be unavailable. If you have questions, please contact your SureCam Support Agent)
5. Click "Next" to view the summary description of your new alert
6. Click "Finish" to save your alert

To delete an alert, check out this guide: View/View Pro: Delete an Alert

Download the SureCam View / View Pro Mobile App

View/View Pro: Mobile Platform Set Up - iPhone

View/View Pro: Mobile Platform Set Up - Android