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Track: LiveCheck Tutorial

Updated

Welcome to SureCam LiveCheck.  This guide will walk you through the steps of using SureCam’s LiveCheck feature. LiveCheck can be used to: 

  1. Remotely check on the status of a vehicle, including the secondary camera 
  2. Conduct randomized safety and policy checks 
  3. Understand the context behind a call-in, driver request or customer request 

Topics Included

  1. Navigating to the LiveCheck Feature
  2. How-to: Perform a LiveCheck

Navigating to the LiveCheck Feature

  1. Sign into track.surecam.com.
  2. Click the "Applications" tab in the left-hand menu. 
  3. Click "SureCam Plus" from the dropdown list. 
  4. If this is the first time you have using Surecam Plus, you will be prompted to sign in with your SureCam Plus credentials provided to you by SureCam Support.
    • Note: These are separate from your View/View Pro login credentials 
SureCam Plus Credentials - Login Details
Your credentials to SureCam Plus are your credentials to the Applications tab that your SureCam Support Agent provided you with after platform training. If you've forgotten your SureCam Plus password, you can click Forgot password? to receive a password reset email.

How-To: Perform a LiveCheck

  1. After signing into SureCam Plus, click the Screen_Shot_2021-11-15_at_1.30.58_PM.png feature in the side bar.
  2. Next, select the vehicle for which you would like to initiate a LiveCheck by clicking the Screen_Shot_2021-11-15_at_2.07.47_PM.png button on the right. 
    • Tip: Vehicles marked with a green status icon indicate the vehicle is currently active and able to initiate a LiveCheck. Blue indicates the vehicle is inactive, and will need to be powered on before a LiveCheck can be initiated. 
  3. Select whether you would like to initiate a LiveCheck from Camera 1, or Camera 2 (if you have a secondary camera installed in your vehicle).
  4. Click the "Request LiveCheck" button to initiate the LiveCheck.
    • Note: The device will begin uploading frames in real-time. Frames are uploaded every several seconds.
  5. To switch to the secondary camera (if you have one installed), click the camera dropdown, and change your selection to Camera 2. 
  6. Your LiveCheck request will be active for 30 seconds. To continue the stream of images, simply click the "Request LiveCheck" button again for another 30 second stream.
    • Note: Some LiveCheck requests may be delayed, or experience a lag in images based on the network connectivity of the device in the area at the time. 
  7. To go back, click the 'X' in the top right of the window.  

SureCam LiveCheck is an add-on feature. To activate SureCam Live Check or receive additional support, please contact Support@SureCam.com (North American clients) or CustomerServiceUK@SureCam.com (global clients). 

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