When functioning appropriately, your device will show a solid green, a slow flashing red, and a solid orange light found in the lower-left portion of your camera.
The green light may, occasionally, vary from this solid pattern and appear in a flashing sequence. Most of the time, this variance is nothing to worry about and is just your camera processing video or telemetry data. However, it can occasionally be a sign that your device is having connectivity issues. Please review the guide below to identify your flashing LED pattern and the next steps in troubleshooting.
Flashing Green LED light guide:
Below are the different lighting sequences decoded:
Light Sequence | Meaning | Action Required |
Solid |
Indicates the device is ready to record video and telemetry data |
None |
Fast Flashing |
Indicates the devices processing an update or firmware upgrade |
None |
Slow Flashing |
Indicates the device is in the process of recording and transmitting video or telemetry data |
None |
2-Pulse Blinking Sequence |
If the 2-pulse sequence is seen upon powering on the device and remains after 10 minutes, the device is not locking into the GPS signal. |
*See Power Cycle Steps Below |
3-Pulse Blinking Sequence |
Indicates video and corresponding data are recorded and ready to send when the device reconnects with the cellular network. |
None |
3-Pulse Blinking Sequence |
Indicates a modem error. |
Contact Support for further assistance. |
5-Pulse Blinking Sequence |
Indicates a flash error. |
Contact Support for further assistance. |
6-Pulse Blinking Sequence |
Indicates a flash error. |
Contact Support for further assistance. |
2-Pulse Blinking Sequence Troubleshooting: Power Cycle
- Power the camera down by turning off the vehicle.
- Once completely powered down, press and hold the camera button while turning the ignition of the vehicle back on, keeping the camera button pressed for a full 30 seconds after powering on the vehicle.
- Release the hold on the camera button.
- If the issue persists, please reach out to support at Support@SureCam.com or CustomerServiceUK@SureCam.com for further assistance.
Additional Trouble Shooting Techniques:
We also recommend performing a hard reset on your device to troubleshoot any connectivity issues. You can learn more about performing a hard reset in our Hard Reset Guide. Please note that all LED light troubleshooting needs to be done with access to a GPS signal and the cellular network. For this purpose, we recommend that troubleshooting is done with the vehicle outside with no signal obstruction from buildings. Please also note that troubleshooting should be completed with the vehicle is in park with the ignition turned on. Troubleshooting should not be performed while driving.