When functioning appropriately, your device will show a solid green, a slow flashing red, and a solid orange light found in the lower-left portion of your camera.
If the red light does not transition into its flashing sequence, it could indicate a connectivity issue with the cellular network. Please follow the steps below to identify your light sequence and determine the next steps in troubleshooting.
Red LED Light Sequence Guide
|Solid (on first initial power-up)
A solid red light with a quick red flash indicates the device is calibrating
|Please allow several minutes for the device to calibrate.
|Solid (longer than 5 minutes)
A permanent solid red light indicates the camera is not receiving a signal from or connected to the cellular network
|See steps below for troubleshooting
|Indicates the cellular connection is confirmed and functioning correctly.
Red LED light Troubleshooting
- Turn the vehicle ignition off/on again and recheck the lighting sequence. If the appropriate light sequence is not restored through this step, please attempt the step below.
- Drive the vehicle for several minutes to allow the device to register with the cellular network in order to receive a return cellular signal.
- If the device was unable to register with the cellular network, please contact Support@SureCam.com or CustomerServiceUK@SureCam.com for further assistance.
Additional Trouble Shooting Techniques:
We also recommend performing a hard reset on your device to troubleshoot any connectivity issues. You can learn more about performing a hard reset in our Hard Reset Guide. Please note that all LED light troubleshooting needs to be done with access to a GPS signal and the cellular network. For this purpose, we recommend that troubleshooting is done with the vehicle outside with no signal obstruction from buildings. Please also note that troubleshooting should be completed with the vehicle is in park with the ignition turned on. Troubleshooting should not be performed while driving.