LED Light Guide: What does it all mean?

Connected Camera LED Light Guide

The three LED lights on your camera can tell you a lot about the health and calibration state of your device. The presence of a red, orange and green light in a distinct flashing sequence will provide you with insight into the cellular connectivity, GPS connectivity, and overall functionality of your camera. Calibrating your camera is also the final step in the installation process. We have outlined the meaning of different light sequences as well as how to reset your device below:

This article contains the following sections: 

1. What light sequence should I look for?
2. Safety and Tips for Sucess
3. LED Light overview
4. LED Light overview: Orange 
   • Power Cycle Steps
5. LED Light overview: Red
6. LED Light overview: Green
   
   1. 2-pulse blinking troubleshooting
7. What to do if no LED lights are showing
   • Power Connection Troubleshooting

What light sequence should I look for?

A healthy, functional device will display a solid orange LED, a slow flashing red LED, and a solid green LED light indicating that the camera is powered on, connected to GPS and cellular network signals, and ready to record video and telemetry data.  It may take up to five minutes for your device to fully power on and flash in the correct LED sequence. 

If the necessary waiting time has passed, and the correct sequence of lights is not displayed, you may need to troubleshoot your device. Decoding the current LED light sequence may seem overwhelming at first, but we are here with a quick and easy guide that will show you how to run an annual health check on your camera and to understand the lighting sequences for calibration purposes. 

Safety and Tips for Success

Please note that all LED light troubleshooting needs to be done with access to a GPS signal and the cellular network. For this purpose, we recommend that troubleshooting is done with the vehicle outside with no signal obstruction from buildings. Please also note that troubleshooting should be completed with the vehicle is in park with the ignition turned on. Troubleshooting should not be performed while driving.

LED Light Overview

Below, we have included a graphic explaining the meaning behind different LED light colors and sequences. The far-right portion of the graphic indicates any necessary troubleshooting actions based on the behavior of each LED light.

Orange 

The orange light is indicative of the device's interactivity with the GPS signal. 

Orange LED Light Troubleshooting

If you encounter a slow flashing LED light, this is could mean that your accelerometer requires additional calibration. Please follow the Power Cycle steps outlined below to restore the functionality.

Power Cycle Steps

1.  Power the camera down by turning off the vehicle. 
2.  Once completely powered down, press and hold the camera button while turning the ignition of the vehicle back on, keeping the camera button pressed for a full 30 seconds after powering on the vehicle. 
3.  Release the hold on the camera button. 
4. If Power Cycle does not restore functionality, please attempt to perform a hard reset on your device. 
5. If the normal light sequence is not restored through the steps above, please reach out to Support@SureCam.com (for US clients) or CustomerServiceUK@SureCam.com (for global clients) for further assistance.

Red LED Light

The red LED light on your device indicates its connectivity with the cellular network. 

Red LED light Troubleshooting

Troubleshooting Steps:

1. Turn the vehicle ignition off/on again and recheck the lighting sequence. If the appropriate light sequence is not restored through this step, please attempt the step below.
2. Drive the vehicle for several minutes to allow the device to register with the cellular network in order to receive a return cellular signal.
3. If the device was unable to register with the cellular network, please contact Support@SureCam.com or CustomerServiceUK@SureCam.com for further assistance.

Green LED Light 

The green LED light indicates general performance information about your device. 

2-Pulse Blinking Sequence Troubleshooting

1.  Power the camera down by turning off the vehicle. 
2.  Once completely powered down, press and hold the camera button while turning the ignition of the vehicle back on, keeping the camera button pressed for a full 30 seconds after powering on the vehicle. 
3.  Release the hold on the camera button. 
4. If the issue persists, please reach out to support at Support@SureCam.com or CustomerServiceUK@SureCam.com for further assistance. 

What to do if no LED lights are showing?

When no LED indicator lights are present, the power connection for the camera should be examined. You should first check to see that troubleshooting is being done in an outside area with access to both GPS signals and the cellular network. The orange and red LED indicator lights will not appear if there is a loss of GPS and cellular connectivity.

After confirming that you are in an area with access to GPS and the cellular network, please follow the steps below to troubleshoot the power connection:

Power Connection Troubleshooting:

1. Check that the 6-pin power connector to the main camera is tight and secure.
2. Check the vehicle power source for blown fuses.
3. Inspect the wiring from the device to the fuse to ensure it is not loose, separated or severed.
4. Test the voltage on the constant and the ignition source.
   1. Confirm that a minimum of 11 volts is registering on the constant/red wire and confirm that a minimum of 11 volts is registering on the ignition/black wire.
   2. Confirm that voltage is dropping during the ignition off-cycle to indicate proper ignition/power function for the vehicle.
5. Contact SureCam support.

First, ensure that troubleshooting is being done in an outside area with access to GPS signals and the cellular network. The orange and red LED indicator lights will not appear if there is a loss of GPS and cellular connectivity.

After confirming that you are in an area with access to GPS and the cellular network, the steps listed below should be followed in the order they are listed when troubleshooting the power connection.

1. Check that the 6-pin power connector to the main camera is tight and secure. 
2. Check the vehicle power source for blown fuses.
3. Inspect the wiring from the device to the fuse to ensure it is not loose, separated, or severed.
4. Test the voltage on the constant and the ignition source:
   • Confirm that a minimum of 11 volts is registering on the constant/red wire. Then confirm that a minimum of 11 volts is registering on the ignition/black wire.
   • Confirm that voltage is dropping during the ignition off-cycle to indicate proper ignition/power function for the vehicle.
5. If the above steps do not resolve the issue, please submit a ticket through SureCam support (US clients) or reach out to Support@SureCam.com (US) or CustomerServiceUK@SureCam.com (global) for further assistance.