Track: Self-Service Video Request: Video Tutorial

NOTE: Check your URL!

URL: track.surecam.com, this is the guide for you!

URL: view.surecam.com, please go to this article

URL: geotab.com, please go to this article

Topics Included

1. Navigating to the Self-Service Video Request Feature

2. How-To: Request a Video Preview

3. Navigating to Requested Video Previews

4. How-To: Submit a Video Request

5. Navigating to Video Requests

Navigating to the Self-Service Video Request Feature

1. Sign into track.surecam.com.
2. Click the Applications tab in the left-hand menu. 
3. Click "SureCam Plus" from the dropdown list. 
4. Sign in with your SureCam Plus credentials provided to you by SureCam Support
   • Note: These are separate from your View/View Pro login credentials 
     • Please contact support@surecam.com if you need help accessing SureCam Plus.
5. After signing into SureCam Plus, click the Video Request tab from the left menu. 
6. First you will see a list of your vehicles, with the ability to filter and sort.
   • Note the status icon next to each vehicle:
     • Green indicates the vehicle is currently active, and able to upload footage. 
     • Blue indicates the vehicle is inactive, any requested footage will be uploaded when this vehicle is next powered on. 
7. Select the desired vehicle by hovering over the row, and clicking once.

8. On the next page, hover over the desired trip, and click once. 

9. Next, request a Video Preview or indicate that you already know what you’re looking for. 
   • Video Preview: A timelapse from a trip, up to 20-minutes in duration. 
     • Should be used when you need to preview footage to pinpoint where in the trip the incident of interest occurred. 
   • Video Request: If you know exactly what you’re looking for, such as a specific time or intersection 
10. Follow the steps below to request and view Video Previews and / or to submit Video Requests. 

How-To: Request a Video Preview

1. After signing into SureCam Plus, click the Video Request tab from the left menu. 
2. First you will see a list of your vehicles, with the ability to filter and sort.
   • Note the status icon next to each vehicle:
     • Green indicates the vehicle is currently active, and able to upload footage. 
     • Blue indicates the vehicle is inactive, any requested footage will be uploaded when this vehicle is next powered on. 
3. Select the desired vehicle by hovering over the row, and clicking once.

4. On the next page, hover over the desired trip, and click once. 

5. Click the “I need a preview” button. 
6. Select whether you are requesting footage from Camera 1 or Camera 2. 
   • Camera 1: Road-facing camera
   • Camera 2: Secondary camera (if you have one)
   • Tip: Use the map to zoom in on the portion of the trip for which you would like to request footage.
7. Next, select the duration of the Preview (ranging from 1-minute to 20-minutes).
8. Select your Preview by clicking a starting point on the breadcrumb trail. 
   • The portion of the trip for which you will receive a Preview will be highlighted red.
9. Change the Preview length to adjust the duration of the Preview. 
10. Once you are satisfied with the portion of the trip, click the “Request preview video” button. 

Navigating to Requested Video Previews

1. After signing into SureCam Plus, click the Video Request tab from the left menu. 
2. Next, click the Preview Downloads tab. 
   • Previews which are still in the process of uploading, or are waiting for a vehicle to turn on, will show a loading status. 
   • Previews which have completed upload will show a icon. 
3. Click the View icon to load the Preview video.
   • You can either press the play button, to play the preview slowly, or scrub through the Preview by clicking and dragging your mouse. 
   • Tip: Each frame of the preview will correspond to a location on the map, marked with an arrow.
4. Once you have determined the portion of the trip you are looking for, ensure the preview video is paused. 
5. At the top, select the amount of time you would like to request from the full frame video.
6. Select whether you are requesting video from Camera 1 or Camera 2. 
7. Click the “Request video” button and confirm. 
   • Note: The requested video will include 5 seconds before the frame you have selected

How-To: Submit a Video Request

1. After signing into SureCam Plus, click the Video Request tab from the left menu. 
2. First you will see a list of your vehicles, with the ability to filter and sort.
   • Note the status icon next to each vehicle:
     • Green indicates the vehicle is currently active, and able to upload footage. 
     • Blue indicates the vehicle is inactive, any requested footage will be uploaded when this vehicle is next powered on. 
3. Select the desired vehicle by hovering over the row, and clicking once.

4. On the next page, hover over the desired trip, and click once. 

5. Click the “I know what I am looking for” button. 
6. At the top of the screen, select the duration of the video clip you would like to request (ranging from 10 seconds to 1-minute). 
7. Select whether you are requesting footage from Camera 1 or Camera 2. 
   • Camera 1: Road-facing camera
   • Camera 2: Secondary camera (if you have one)
   • Tip: Use the map to zoom in on the portion of the trip for which you would like to request footage.
8. Select your clip by clicking a starting point on the breadcrumb trail.
   • The portion of the trip highlighted red will be uploaded as a full resolution video.
9. Change the duration length by adjusting the Video Length slider. 
10. Once you are satisfied with the portion of the trip, click the Request video button. 

Navigating to Video Requests

1. After signing into SureCam Plus, click the Video Request tab from the left menu. 
2. Next, click the “Video downloads” button. 
   • Requests that are still uploading, or waiting for a vehicle to be turned on will show a loading status bar.
3. To view an uploaded Video Request, click the button.
   • Tip: Video Requests can be viewed directly in the browser, or by clicking the “Download” button in the bottom right corner.
4. To close the Video Request, click the “X” in the top right corner.

If you are having trouble locating your desired footage, please reach out to SureCam Support for assistance at Support@SureCam.com for US clients and CustomerServiceUK@SureCam.com for global clients