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How To: Remove The SD Card From Your Connected Camera

  • Updated

SD Card Removal Instructions

Pulling the SD card from your connected dash camera is a helpful way to retrieve video footage if the vehicle is no longer operational, or the time span of footage is too large for download through the online platform. The steps involved in installing and removing your device's SD card, as well as retrieving footage, are outlined below.  

  1. SD Card Removal
  2. SD Card Removal Graphic
  3. Retrieving Footage From Your SD Card

SD Card Removal Steps:

  1. Power down the camera completely by turning off the vehicle ignition. Wait until all LED lights are off before proceeding.
    1. *Please note that removing the SD card too soon could cause it to become corrupted, making it impossible to retrieve the footage. 
  2. Loosen the screw and clip on the back of the mount, and safely remove the camera.
  3. Open the access door located on the top right side of the power cable (please see image below).
  4. Press down lightly on the top of the card until you hear a click, which will then release the SD card from the spring lock.
  5. Proceed to pull the SD card out of the slot. (To prevent damage to the SD card, use caution when removing the SD slot - Damage to SD cards will resort in loss of data)

Download our PDF Guide for micro SD card removal guide below: 

SD_Card_Removal_Guide.jpg: 

Pulling Footage from your SD Card:

After carefully removing the SD card from your device, you may take it to your personal computing device to download footage. This can be accomplished by inserting the SD card into either a reader or directly into your computer. 

*Please note, you should not opt to reformat footage when attempting a download. This will result in the deletion of the footage and it will be unretrievable. 

*Also note, your camera will not record without the associated SD card. Please return the SD card to the device before attempting to operate the vehicle again. 

After connecting the SD card with your computer, you will be able to download larger portions of footage. Please note that footage pulled directly from your SD card will be timestamped in Coordinated Universal Time (UCT). Adjustments should be made to narrow footage to your specific time zone. Our chart below should help in locating footage in your specific time zone. 

Time Zone Adjustments: 

US Time Zones: 

Coordinated Universal Time (UCT) is 6 hours ahead of US Central Standard Time (CST) 

Coordinated Universal Time (UCT) is 5 hours ahead of US Eastern Standard Time (EST) 

Coordinated Universal Time (UCT) is 7 hours ahead of US Mountain Time (MT) 

Coordinated Universal Time (UCT) is 8 hours ahead of Pacific Standard Time (PST) 

European Time Zones: 

Coordinated Universal Time (UCT) is 1 hour behind Central European Time (CET) 

Coordinated Universal Time (UCT) is 2 hours behind Eastern European Time (EET) 

Coordinated Universal Time (UCT) is equivalent to Western European Time (WET) 

For additional support please reach out to [email protected] for our North American Clients or [email protected] for our European Clients and global clients. 

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