Troubleshooting: No GPS

Troubleshooting GPS errors may seem overwhelming at first, but we are here with a quick and easy guide. This guide will help you understand the light sequence for calibration purposes and walk you through the steps to correct GPS errors on your camera. 

First, you'll want to check the light sequence on the cam prior to troubleshooting. A healthy, functional device will display a solid orange LED, a slow flashing red LED, and a solid green LED light indicating that the camera is powered on, connected to GPS and cellular network signals, and ready to record video and telemetry data. It may take up to five minutes for your device to fully power on and flash the correct LED light sequence. 

If the necessary waiting time has passed, and the correct sequence of lights is not displayed, you may need to troubleshoot your device.

Safety and Tips for Success

Please note that all LED light troubleshooting needs to be done with access to a GPS signal and the cellular network. For this purpose, we recommend that troubleshooting is done with the vehicle outside with no signal obstruction from buildings (i.e. away from metal buildings and garages). Please also note that troubleshooting should be completed while the vehicle is in park with the ignition turned on. Troubleshooting should not be performed while driving.

Orange LED Light Sequence

The orange light is indicative of the device's interactivity with the GPS signal. 

Slow Flashing Orange LED Light Troubleshooting

If you encounter a slow flashing LED light, this could mean that your accelerometer requires additional calibration. Please follow the Power Cycle steps outlined below to restore the functionality.

Power Cycle Steps

1. Power the camera down by turning off the vehicle. 
2. Once completely powered down, press and hold the manual button while turning the ignition of the vehicle back on, keeping the camera button pressed for a full 30 seconds after powering on the vehicle. 
3. Release the hold on the manual button. 
4. If Power Cycle does not restore functionality, please attempt to perform a Hard Reset on your device. 
5. If the normal light sequence is not restored through the steps above, please reach out to Support@SureCam.com (for US clients) or CustomerServiceUK@SureCam.com (for global clients) for further assistance.

No Orange LED Light Troubleshooting

Forward-Facing Cameras

1. Check the wiring on the camera (Black to Ignition, Red to Constant, Brown to Ground). Correct if needed. 
2. Check that the antenna cable is tightly connected. Tighten / connect if needed.
3. Check that the antenna is mounted in an area which provides a clear view of the sky, and at least 8 inches away from the road facing device. Correct if needed.
4. Check that antenna isn’t mounted under any metal objects (i.e. metal visors). Remove objects or mount antenna in a new area if needed. 
5. If GPS connection and proper light sequence is not restored through the steps above, please reach out to Support@SureCam.com (for US clients) or CustomerServiceUK@SureCam.com (for global clients) for further assistance.

Dual-Facing Cameras (Interior and Exterior)

1. Check that the antenna connections are connected correctly. Correct if needed.
   • Note: The blue lead of the antenna is for GPS; the red lead of the antenna is for cellular (LTE)
2. Check that the antenna connections are tightly connected. Tighten / connect if needed.
3. Check that the antenna is mounted in an area which provides a clear view of the sky, and at least 8 inches away from the road facing device. Correct if needed.
4. Check that the adhesive side of the antenna labeled "Face to Satellite" is facing the sky.
5. Check that antenna isn’t mounted under any metal objects (i.e. metal visors). Remove objects or mount antenna in a new area if needed. 
6. Check the wiring on the camera (Black to Ignition, Red to Constant, Brown to Ground). Correct if needed. 
7. If GPS connection and proper light sequence is not restored through the steps above, please reach out to Support@SureCam.com (for US clients) or CustomerServiceUK@SureCam.com (for global clients) for further assistance.