Please check the URL for your software to ensure these steps are correct for your platform.
The tutorial outlined below is for those users who sign in to your platform using: https://view.surecam.com/
LiveCheck can be used to:
- Remotely check on the status of a vehicle, including the secondary camera
- Conduct randomized safety and policy checks
- Understand the context behind a call-in, driver request or a customer request
How-To: Perform a LiveCheck
1. First sign in to your https://view.surecam.com/ account.
2. After signing in, you will be taken to the Live page showing the current activity of your vehicles.
3. Using the search field, click on the vehicle for which you need to perform this on, a new panel will display to the right of your selection providing further detail on the vehicles location in real-time, along with its most recent trips:
4. The LiveCheck button can be identified with the eyeball icon located at the top right corner of the vehicle card:
TIP: Vehicles marked ‘Active’ indicate the vehicle is currently online and able to initiate a LiveCheck. Vehicles with their ignition turned off have a status indicating the time of their last activity with the LiveCheck button greyed out. You will need the vehicle to be powered on before a LiveCheck can be initiated.
5. By clicking on the LiveCheck button you will be met with the option to connect to either Camera 1 or Camera 2. Camera 1 will be your Forward Facing device.
6. Choose your preferred camera and select ‘’Request LiveCheck’’:
Note: The device will begin uploading frames in real-time. Frames are uploaded every couple of seconds depending on the strength of the cellular connectivity.
7. To switch to the secondary camera (if you have one installed), click the camera dropdown and change your selection to Camera 2.
8. Your LiveCheck request will be active for a 30 second countdown. To continue the stream of images, simply click the ‘’Request LiveCheck’’ button again for a further 30 second stream.
Note: Some LiveCheck requests may be delayed, or experience a lag in images based on the strength of the network connectivity of the device at that time.
9. To go back, click the ‘X’ in the top right of the window