Installation: How to use the Installation Verification Tool

SureCam's Installation Verification Tool is an online tool designed to verify proper installation in real-time and activate your devices on the SureCam platform using your mobile phone.

This guide walks you through the steps of using the install verification tool.  The installation verification tool should be used after you have wired and mounted the device within a vehicle and are ready to verify and activate the device.

How To Use The Installation Verification Tool

Step 0: Getting Started

1. Start by entering install.surecam.com in your mobile phone’s browser.  We recommend using Safari on an iOS device, and Chrome on an Android device.
2. When you open the web page you will be prompted to enter your user details. If you do not yet have these credentials, please contact Customer Success.
3. Once logged in you will be asked to select the installation and device type, using the drop-down menu select the appropriate options.
4. Next scan the code (QR or Bar depending on device) located on the back of the device or on the box of each install kit. If for any reason the Tool will not read the code, then you can easily enter the serial number manually. Enter all 8 digits.
   • If your serial number includes an F or a G, replace that with an 8. Example: F1234567 would be 81234567
5. The Tool will search the database and ask you to confirm the serial number is correct and that it is in the correct project, hit yes if the details are correct.
   • Hit ‘No’ and the Tool will prompt you to re-scan the device or manually enter the serial number again.
6. The Tool will then ask you if you have already installed this device.
   • If you choose ‘No take me to an install guide’, it will take you to our comprehensive support portal. Here you find installation guides, tips, and tricks to assist you in the installation of this device.
     • If you choose ‘Yes the device is installed’, you can start the validation process, starting with power. Hit ‘Next’ and the Tool will walk you through the steps.

Step 1: Power & Cellular Check

1. First, we need to ensure your camera has power and is properly connecting to the cellular network. Please turn your ignition on, ensure you are in an outside area with good cellular coverage, and select Next
2. After selecting next you will get a pass (green tick) or fail (red cross) 
   • Pass – you good to select next and move on 
   • Fail – Check your install, make sure the device is powered, and re-check with the Installation Verification Tool.

Step 2: GPS Signal

1. Hit ‘Next’ then ‘Next’ again to begin the process of verifying the device has a GPS connection. 
2. Once GPS connection has been verified hit ‘Next’ to take you to Step 3

Step 3: Approve Camera Image 

Step 3 will help you verify what the camera(s) is seeing. Hit ‘Next’ and the platform will grab an image from the camera(s). The Installation Verification Tool will detect which camera type you are installing and if you have more than one camera image to verify.

• Please note: This may take a few minutes if the cellular signal is poor.

If you are not happy with the angle the camera is mounted at, please adjust it carefully and then hit ‘Retake’ to retrieve another image.

• Depending on your camera type, adjusting the camera angle may require you loosening the retention screws Allen wrench, loosen the retention (insert set) screw marked below. Each screw corresponds with the camera lens it is next to.
• Only hit ‘Confirm’ once the angle is correct

Step 4: Wiring Configuration Check (Not relevant to OBD installation types) 

Step 4 checks that the ignition and permanent live feeds are correctly wired.

1. Hit ‘Ignition is on’ and the platform will quickly confirm the correct data is showing in the logs, and that the device is reporting the ignition is on.
2. Turn off the vehicle ignition, wait 30 seconds for the signal to reach the cloud, and then hit ‘Ignition is off’. The platform will check if the device has registered the ignition off event.
   • If the platform is unable to confirm the ignition off event then you will be prompted to troubleshoot the installation. Hit ‘Wiring help’ if you are unable to verify the wiring and you will be prompted with the local customer success contact details.
   • Once you have made any corrections to the wiring and ensured it is correct, hit ‘Ignition line fixed: return to step 5’.
3. Turn off the vehicle ignition and then hit ‘Ignition is off’. The platform will confirm the device has registered the ignition off event and give you the green checkmark to confirm everything is ok.

Step 5: Vehicle Registration & Confirmation Code