Installation and Troubleshooting Support For Your Connected Camera Device
Looking for guided support to help install your forward and dual-facing connected camera device? SureCam has you covered! Check out our comprehensive manual below to answer your questions about installation and mounting your camera, wiring instructions, GPS antenna setup, and device calibration. Read through section by section to find guided support or download a free copy to your device below.
If you need installation assistance from a Support Agent, please reach out to Support@SureCam.com (US clients) and CustomerServiceUK@SureCam.com (global clients).
Table of Contents
SureCam Installation Guide ...................... 2
Installing the Forward-Facing Dash Camera ...................... 3
Temporarily Mount the Dash Camera to the Camera Shield (Triangular Mount) ...................... 3
Determine the Position of the Dash Camera on the Windshield ....................... 3
Prepare the Windshield for Installation ......................3
Attach the Camera Shield to the Windshield ...................... 3
Mounting the Dash Camera to the Installed Camera Shield ...................... 4
Mounting Warnings & Precautions ......................4
Locate the Power Source ...................... 4
Route Wiring to the Power Source ...................... 4
Connect the Ground Wire ...................... 4
Connect the Fuse and Fuse Holders to the Ignition and Live Wires ...................... 4
Connect Fuse Lines to Power Source ...................... 5
Installing the Secondary Camera ...................... 6
Install the U-Mount Using the Windshield Mount Method ...................... 6
Determine the Position of the U-Mount on the Windshield ...................... 6
Prepare the Windshield for Installation ...................... 6
Attach the U-Mount to the Windshield ...................... 6
Install the U-Mount Using the Screw Mount Method ...................... 6
Determine the Position of the U-Mount within the Cab ...................... 7
Prepare the Mounting Surface for Installation ...................... 7
Attach the U-Mount to the Mounting Surface ...................... 7
Secondary Camera Warnings & Precautions ....................... 7
Installing the Secondary Camera to the U-Mount ...................... 7
How to Use the View Monitor During Installation ......................8
Installing the GPS-Only Antenna (3G Devices) ...................... 9
Determine the Position of the GPS Antenna within the Dashboard ...................... 9
Prepare the Location for GPS Antenna Installation ...................... 9
Attach the GPS Antenna inside of the Dashboard ...................... 9
Connect the GPS Antenna Power Source ...................... 9
GPS Antenna (3G) Warnings & Precautions ...................... 9
Installing the Combined GPS and LTE Antenna (LTE Devices) ....................... 10
Determine the Position of the Combined Antenna on the Windshield ...................... 10
Prepare the Windshield for Combined Antenna Installation ...................... 10
Attach the Combined Antenna to the Windshield ...................... 10
Connect the Combined Antenna Power Source ...................... 10
Combined Antenna (LTE) Warnings & Precautions ...................... 10
Camera Calibration ...................... 11
Camera Calibration Warnings & Precautions ......................11
Quality Check Camera Feed ...................... 11
Log Camera with Vehicle Identifier ...................... 12
Match Camera with Vehicle in SureCam Platform ...................... 12
Vehicle Match Warnings & Precautions ...................... 12
Installation Support ...................... 14
Customer Success North America: ...................... 14
Customer Success Europe: ......................14
Installation Guide
Installing Your Forward-Facing Dash Camera
Dash Camera Mounting
Connect Fuse Lines to Power Source
Secondary Camera Installation
Camera Mounting Continued
How to Use the View Monitor During Installation
GPS Antenna Insallation
Antenna Installation
Camera Calibration
Calibration and Platform Set-Up
Installation Support
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