Edit Your Device's Continuous Recording Settings From Your Dashboard
Customers with access to the VTS Online Platform have the ability to edit their device's continuous recording settings manually through their online dashboard. This can helpful after submitting a video pull request after hours to prevent the video footage from being filmed over during the retrieval process.
We want to assure you that, even though your vehicle will not be continuously recording footage, the vehicle will continue to save all low, medium, and high events that occur. These settings can be reenabled manually at any time. Please follow either the video or written steps below to learn how to adjust settings for your platform.
This article contains the following sections:
Continuous Recording Video Instructions:
Turn Off/On Continous Recording:
1. Search for your device
Log into your SureCam Online Platform and select 'List Devices' in the top left corner. This will take you to a list of your vehicles and their associated connected camera devices. Click the checkmark on the row of the device you would like to select. This will filter your results to only the vehicle you wish to edit. Next, simply click through the device serial number which is located next to the box you have previously marked to select that vehicle.
2. Access your device's configuration settings
Once you have selected your desired device, you will be taken to the following screen. In the lower right-hand side of the page, you will select the button titled 'Configuration' to be taken to your device settings page where you can edit your recording preferences.
3. Select configuration request
Here you will be able to see your device's currently enabled settings. In order to make changes, select the button labeled 'Configuration Request' located in the bottom right-hand corner of the page.
4. Edit continuous recording
When you scroll down the 'Continuous recordings' section in your device settings, you will notice a check box for each camera associated with that particular vehicle. For vehicles with more than one camera listed, 'Camera 1' will refer to the vehicle's exterior camera, while 'Camera 2' will refer to the vehicle's interior camera.
Simply click the desired checkbox to edit the device's continuous recording settings. Removing the check will disable continuous recording for that camera while adding the check reenables continuous recording settings.
5. Save your settings
To save your desired settings, scroll down to the bottom of the page, and click 'Save'. Be sure to either manually reenable your recording settings or reach out to a support agent for assistance to restore device recording after the desired footage has been located.
View/View Pro Device Configuration Options:
The SureCam team is currently in the process of updating our software platforms to allow for additional features for our View/View Pro clients. In the meantime, you will need to reach out to a Support Agent to assist you with your configuration request. Our US clients should reach out to Support@SureCam.com, and our European and global clients should reach out to CustomerServiceUK@SureCam.com with a brief description of your request and a Specialist will assist you with your device settings.
Downloadable Reference Guide:
Download the following document for a quick and easy reference guide to edit your continuous recording settings.